Everything you need to know
about your Peaches Skin Care Order
Returns & Refunds
What is the Return Process?
- If you are in any way unsatisfied with your peaches skin care product(s), we accept returns of products within 30 days of the sorder being placed.
- To begin the refund process, please contact us directly at general@peachesskincare.com to inform us of your intent to return your peaches skin care purchase.
- Once you have contacted us, we will get back to you within 24 hours with instructions specific to your order and how to process that return.
How Quickly Should I Expect My Refund?
Our team processes refunds once the returned items are received and accounted for at our corporate office, 324 S Beverly Blvd #152, Beverly Hills, CA 90212. Once the refund has been processed on our end, your refund will be applied to the original payment method within 1-3 business days of the refund submission. You will receive an email confirming the refund once the credit processor has completed the credit back to your original payment method.
Account Information
How Can I Access My Peaches Skin Care Account?
To access your account you can follow one of two steps:
- Click this link to be taken to the account log-in page for your peaches skin care account
- In the top right of our website you can click the “👤” icon to be directed to the account login page.
Can I Access My Subscription Account Through the Peaches Skin Care Account Page?
Yes, your current and past subscriptions will be accessible through your Peaches Skin Care online portal.
Subscriptions
What Are the Requirements to Cancel a Subscription?
To cancel your subscription, 2 successful orders are required. The orders do not have to be consecutive and you are able to skip any number of orders between your first and second order. Additionally, you are able to change any and all products within the subscription at any time.
Order Processing (Domestic & International)
How Long Do Peaches Skin Care Orders Take to be Delivered?
Once you place your order with us, we typically have a 3-4 business day delivery window once the order is labeled and shipped. You will get an email notification once the order is in the mail with your tracking number and order details.
What is the Processing Time for Domestic Orders?
The majority of our orders are processed (packed, labeled, and handed to the postal service) within 24 hours; however, depending on when your order is placed it could take slightly longer as we are not able to send packages out on Sundays.
Do You Ship Internationally?
Yes! We ship to nearly every country in the world and are able to include duties and taxes within the shipping price to ensure the lowest delivery cost we are able to provide.
How Long will it Take to Receive an International Order?
Depending on where the order is addressed to, typical international orders will take anywhere from 7 to 14 business days. If you are located in a more remote or hard to access location, the delivery window may be a bit longer as there are more steps involved in getting the package to your doorstep.
My Order Was Marked as Delivered But I Don’t Have My Package!
If you received a notification that your order was delivered and you still don’t have the package, please contact us at general@peachesskincare.com. Additionally, please ensure that you look at the USPS/local delivery tracking number (if available) attached to the detail page of your DHL tracking number page.